We are committed to making your shopping experience with us as simple, convenient, and efficient as possible. We are constantly working to maintain and raise our Customer Service team's high standards and provide the most cost effective and timely shipping available.
We ship Pre-Pay & Add for all orders. We offer a Free Economy Shipping option for all eligible orders *
* Orders over 100lbs, or items that ship by truck (LTL) are not eligible for Free Shipping. All orders that qualify for Free Shipping must ship complete; the order will not ship until the entire order has been filled, including all back orders and special orders. Free shipping is only available for Economy Shipping to Canada and the contiguous 48 states (* Alaska, Hawaii, and other territories are not eligible for free shipping). Express or Expedited orders are not eligible for Free Shipping.
Next Day Orders
Most in-stock product that is ordered on Saturday or Sunday will ship on the next Business Day, therefore a Next Day order placed on Saturday or Sunday would not ship until Monday, and scheduled to arrive for Tuesday delivery.
*If a holiday falls on Monday, the order would ship Tuesday to arrive on Wednesday.
Some shipments are too heavy, or the packaging is too over sized for an order to ship via regular delivery. In these instances, they must ship by truck, generally on a pallet. Such deliveries often cost a premium above and beyond the standard shipping costs.
The preparation and delivery of an LTL shipment is time-consuming for our warehouse staff and requires a bit more work on the end user (customer) as well, as deliveries must be scheduled and specific requirements are necessary by the various trucking companies. Given these inherent issues, LTL costs are not always available up-front to the consumer, and as you are processing your order, you may be required to contact our sales support team to get a shipping quote.
Delivery via LTL can range from 3 -10 days depending upon the distance and location of various trucking hubs in the US and Canada. Rates are heavily dependent on rapidly changing costs of fuel. Therefore, costs can see fluctuations for LTL deliveries more often than regular shipping deliveries. In some cases, Calm Elements Skincare can allow the consumer to use an LTL Freight account of their own, otherwise, as the shipper, we reserve the right to choose the best shipping quote and carrier. LTL shipments may also delay the time frame for disseminating tracking information.
Any customs or duty charges are always the responsibility of the customer (end recipient).
You can always request a shipping quotation before placing any order by placing your items in the shopping cart and choosing "Calculate Shipping".
On occasion, your shipping may be upgraded or changed to comparable shipping options at no extra charge. All shipping dates are estimates and solely at the shipping company’s discretion.
Weather related and other shipping delays are beyond the control of Calm Elements Skincare.